As the name suggests, this report helps you to analyse productivity of you call centre. This time graph indicates the available, not-available, disposition and busy time from which you can clear idea if the call centre is being used efficiently or not. You can use this historical data, to make plans and improve efficiency of your call centre. Below the graph, statistical data is also displayed which provides exact figures for the parameters.

You can further filter the report by date to analyze information in specified period. You can also print and export these reports.