Call Reports - Daily Call Center Productivity – Time Graph
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Modified on: Fri, 24 Jul, 2015 at 3:57 PM
As
the name suggests, this report helps you to analyse productivity of
you call centre. This time graph indicates the available,
not-available, disposition and busy time from which you can clear
idea if the call centre is being used efficiently or not. You can
use this historical data, to make plans and improve efficiency of
your call centre. Below the graph, statistical data is also
displayed which provides exact figures for the parameters.
You can further filter the report by date to analyze information in specified period. You can also print and export these reports.
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