As you may know, outbound calling has been moved to or is moving to 140 series numbers for all commercial calls. If you are making calls using a 140 series virtual number, you will need to follow the steps below. If your number has DND (Do Not Disturb) enabled, calls will not be received, and if the lead has DND enabled, the call will not connect to the lead either.

This process has been mandated by TRAI, and without following the steps, outgoing calls will not be routed via 140.

Please follow the steps below based on which 140 number has been allocated to your business. You will need to register on the same telco DLT for voice header registration. To help you through this, we have attached a generic process with screenshots outlining the broad steps for DLT registration and 140 caller ID setup.

Quick links to various telco DLT portals are provided below:

Steps for 140 number activation, implemented across all telcos (except Jio):

  1. The client shares the entity ID for the same telco as the allocated 140 number.
  2. Ozonetel registers the client entity ID in the same telco portal, and a notification is sent to the client's registered email ID in DLT.
  3. The client uploads their supporting documents, and it will show as PE approved.
  4. The TSP (Telco) approves the submission.
  5. The client registers their voice templates.
    • Steps for voice templates:
      1. Upload the consent template (mandatory for voice template approval).
      2. Telco approves it.
      3. Upload the voice template.
      4. Telco approves it.

Unless these steps are completed, calling will not start. Once all five steps are completed, the 140 calls will proceed; otherwise, they will be blocked.

For clients using Jio 140 series numbers:

  1. The client must add Ozonetel as their telemarketing partner.
  2. Ozonetel approves this in the Jio portal.
  3. The client adds the 140 number to their entity.
  4. Ozonetel approves this.
  5. The client registers their voice templates.
    • Steps for voice templates:
      1. Upload the consent template (mandatory for voice template approval).
      2. Telco approves it.
      3. Upload the voice template.
      4. Telco approves it.

Unless these steps are completed, calling will not start.

For any queries, please feel free to contact us at Support@sell.do.